Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Return & Refund Policy
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 644831795@qq.com. Please note that returns will need to be sent to the following address: Taiping Village, Yongfeng Town, Luonan County, Shangluo City, Shaanxi Province
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 644831795@qq.com.
Return steps:
Step 1: Please send an email to our customer service representative at 644831795@qq.com Request exchange/return.
Step 2: After receiving your exchange/return request, our customer service representative will send you the exchange/return instructions and address via email. Please follow the instructions for exchanging/returning goods. We would greatly appreciate it if you could provide some photos as return materials.
Step 3: You will receive a refund or process an exchange order within one week after we receive your package. Once your refund or exchange is processed, we will notify you via email.
For reference only: If your original payment method was credit card, it may take a longer time (possibly 1-2 weeks) for the bank to process the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the customer is not satisfied with the goods received, a full refund is required, and the customer is required to mail the goods to the address specified by us (customers need to pay the postage by themselves). After we receive it, we will check the order as soon as possible. number and a full refund to the customer. If the customer does not send the goods back, we will only refund up to 10% of the value of the goods.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 644831795@qq.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at 644831795@qq.com. Please note that returns will need to be sent to the following address: Taiping Village, Yongfeng Town, Luonan County, Shangluo City, Shaanxi Province
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at 644831795@qq.com.
Return steps:
Step 1: Please send an email to our customer service representative at 644831795@qq.com Request exchange/return.
Step 2: After receiving your exchange/return request, our customer service representative will send you the exchange/return instructions and address via email. Please follow the instructions for exchanging/returning goods. We would greatly appreciate it if you could provide some photos as return materials.
Step 3: You will receive a refund or process an exchange order within one week after we receive your package. Once your refund or exchange is processed, we will notify you via email.
For reference only: If your original payment method was credit card, it may take a longer time (possibly 1-2 weeks) for the bank to process the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Returns (if applicable)
We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If the customer is not satisfied with the goods received, a full refund is required, and the customer is required to mail the goods to the address specified by us (customers need to pay the postage by themselves). After we receive it, we will check the order as soon as possible. number and a full refund to the customer. If the customer does not send the goods back, we will only refund up to 10% of the value of the goods.
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 644831795@qq.com.
- Choosing a selection results in a full page refresh.